North Star Mutual Insurance Company

Report a Claim

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To Report a Claim…

Contact your local Independent Agent to report a claim. Reporting your claim quickly and thoroughly helps us begin working for you right away. Be prepared to provide information such as:

  • Your policy information (name, address, policy number)
  • Current contact information (best phone and email to reach you)
  • Loss Details (date and time of loss, cause of loss, description of what happened)
  • Damage Information (extent of damage, property affected, if emergency repairs were made, etc.)
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Reporting a Claim During Normal Business Hours:

Contact your Local Independent Agent to report your claim. Their contact information can be found on your policy.

Reporting an Emergency Claim After Hours:

If you need immediate claims assistance when your agent is unavailable, call: 800-622-5230 and select “1″.

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Hassle-Free Auto Repair Claims

We make auto repair simple and stress-free:

  • Only one estimate required 
  • Choose the body shop you prefer 
  • Fast claim handling and communication
  • We apply a Common Loss Deductible if a single loss event results in multiple claims

Auto Glass Repair or Replacement:

Auto Glass needing repair or replacement? Call: Glass Express: 888-266-7847 (888-2NORTHSTAR)

Towing & Labor Reimbursement:

Towing and Labor Reimbursement is available for policyholders who have purchased this coverage. If you need to submit a towing reimbursement claim, follow the Roadside Assistance reimbursement instructions provided in your policy documents or contact your agent for assistance.

Roadside Assistance:

Roadside Assistance, provided through Nation Safe Drivers, is a service available for policyholders who have purchased Roadside Assistance Coverage.

Download the Roadside Assistance (PDF) for contact information to activate service if you have purchased this coverage.

What To Do After an Accident or Loss

Taking the right steps after a loss can protect your safety and help speed up your claim.

Injured man clutching his neck stands near two crashed cars on a road.

What To Do After a Motor Vehicle Accident

  • If serious, call 911 to assist.
  • Get names, addresses, and phone numbers of all drivers and passengers involved. 
  • Record accident (date, time, location) and vehicle details (make, model, color, license plate). 
  • Obtain insurance company names, policy numbers, and agent contact info. 
  • Do not admit fault, sign statements, or disclose your policy limits. 
  • Report the auto accident claim to your agent immediately. 
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What To Do After a Property Damage Loss

  • Document the damage (photos, descriptions).
  • Take steps to prevent further damage (temporary repairs if safe). 
  • Report the property damage claim to your agent promptly. 
  • Notify police in case of burglary or theft. 
  • Keep receipts for temporary repairs and emergency expenses. 
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What To Do After a Possible Liability Claim

  • Do not admit responsibility or fault. 
  • Do not sign statements (unless directed by your claim representative). 
  • Do not disclose your policy limits. 
  • Document the date, time, and location of the incident. 
  • Collect witness contact information. 
  • Report the claim to your agent immediately. 

To see answers to other frequently asked claims questions, visit Claims FAQ.